Shipping policy
At RUSSELL DUNBAR, we are committed to delivering fresh, premium New Zealand seafood to our customers worldwide with reliable, transparent, and secure shipping services. Below is our detailed shipping policy for all orders placed on our official store.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We strive to prepare and pack your seafood items efficiently to minimize waiting time and ensure you receive your fresh products as promptly as possible. Orders placed on weekends or public holidays will be processed on the next business day.
2. International Shipping & Delivery Time
We provide reliable international shipping to most countries and regions around the world. Our standard international shipping normally takes 7–14 business days for delivery. Please note that the actual delivery time may vary slightly depending on destination country, local logistics efficiency, and peak shipping seasons.
For customers who need faster delivery, expedited shipping options are available for selection at checkout to shorten your transit time.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on the total weight, volume, and delivery destination of your order. The exact shipping fee will be clearly displayed on the checkout page before you complete your payment.There are no hidden charges or unexpected fees for all shipments.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local processing fees, which are determined and charged by your local customs authority. These additional charges are the recipient’s responsibility.
We highly recommend all customers to check their local import regulations, tax standards, and seafood entry rules before placing an order to avoid unexpected costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt industry-standard, high-strength, shockproof, and fresh-keeping packaging materials for all orders. Our specialized packaging effectively protects your seafood products from extrusion, damage, leakage, and temperature changes during long-distance transit, ensuring product freshness and integrity upon arrival.
For high-value orders, we provide optional shipping insurance at checkout. You can choose this service for extra protection and a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods upon receiving your order. If you find any packaging damage, leakage, deformation, or product abnormality, please take clear photos or videos, refuse to sign for the package, and contact our customer support team immediately.
If you discover any product quality issues or defects after signing for the delivery, please submit a support request with valid evidence to our team within 48 hours of delivery. We will verify your case promptly and provide reasonable solutions including return, exchange, or compensation according to the actual situation.
7. Customer Shipping Support
If you have any questions regarding order processing, shipping status, transit delays, customs clearance, or after-delivery issues, our professional customer service team is always ready to help. Feel free to contact us via email or phone for fast and detailed assistance.
RUSSELL DUNBAR keeps optimizing our global logistics and packaging solutions to bring you fresher, safer, and more reliable seafood shipping experience.